Lesson: 11372 Title: ADA Accommodation Request - Public

Process: ADA Accommodation Request - Public

Objective: Complete a Public ADA Accommodation request

Maintain Employee Data
1.1.3.7.2 ADA Accommodation Request - Public
Roles	Transaction	Approve Workflow	Deny Workflow
*Member of the Public	Completes ADA Accommodation form and Medical Inquiry
ADA Field Coordinator	ADA Coordinator receives paperwork with request Approve or Deny Request	Approve Request	Deny Request
ADA Officer	Initiate discussion with ADA Coordinator Create a person of interest Enter the ADA Accommodation
Administrative Official	Send ADA Accommodation recommendation to Administrative Head Approve or Deny Request	Approve ADA Accommodation Request	Deny ADA Accommodation Request
Inputs:	Online ADA Accommodation request form
Outputs:	ADA Accommodation request recommendation
* Initiates process

Process Details

Member of the Public completes ADA Accommodation form and Medical inquiry

ADA Field Coordinator receives paperwork to approve or deny the request.

ADA Officer initiates an interactive discussion with ADA Coordinator and documents the recommendation to send to the Administrative Head. If the request is approved the ADA Officer creates a person of interest with the requestor information and enter the ADA Accommodation data.

Administrative Official receives email notification about the ADA Accommodation. If the request is denied at the ADA Field Coordinator level, the Administrative Head will take the information received and approve or deny the request. Then send an email notification to the ADA Field Coordinator and the member of the public of the final decision.

Process Exceptions and Errors: TBD (here we include any errors users may encounter)

Knowledge and Skill Level: Each role has a certain level of responsibility in the process. Employees should aim at understanding the processes per their role and become skillful in applying their knowledge to complete transactions efficiently and with minimal errors. To guide you in understanding what your level of knowledge and skill to aim for based on your role refer to the table below. Also, below, is a table with descriptions for each level.

Manage Health and Safety	1 = Fundamental
	2 = Intermediate
ADA Accommodation Request - Public	3 = Comprehensive
Roles	Knowledge and Skill Level
Member of the Public	2
ADA Field Coordinator	2
ADA Officer	2
Administrative Official	2

Level	Description
1	Fundamental – high-level understanding of process, basic ability to do tasks in CONNECT with some or no support, and may refer to a liaison for assistance.
2	Intermediate – full understanding of their individual role functions within a process and is proficient enough to operate effectively under minimal assistance. Has understanding of previous process tasks performed and the impact downstream.
3	Comprehensive – full understanding of process, related roles, activities and tasks performed to complete the process. Comprehensive ability of role functions within the process with no assistance. Ability to perform other tasks related to other roles within the process.